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Frequently Asked Questions

General Banking Questions

Online Banking Questions

Security-Related Questions


General Banking Questions

Q: Are Lake National Bank deposit accounts FDIC insured?
Yes! The FDIC insures each depositor up to the highest amount allowed by law.

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Q: How do I set up Direct Deposit of my payroll check?
If your employer participates in a direct deposit program, provide them with Lake National Bank’s routing number and your Lake National Bank account number.

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Q: How do I set up Direct Deposit of my Social Security check?
Our staff is happy to complete and submit a direct deposit form for you after your account has been opened, or you can contact the Social Security Administration directly at 1.800.772.1213. Make sure to have your Social Security Number and account information handy.

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Q: Can I obtain information about my account by phone?
Account information is available from our customer service representatives during business hours, or ask about our Voice Response Unit for automated account information 24 hours a day.

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Q: What products can I apply for online?
Visit our Home Page to apply for a mortgage loan online.

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Q: Can businesses have accounts at Lake National Bank?
Yes. Visit our Business Page to see the accounts we offer.

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Q: Is interest paid on Lake National Bank checking accounts?
Yes. We offer many checking accounts that pay interest.

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Q: Can I do all of my banking with Lake National Bank?
Thanks to the convenience of direct deposit and ATMs, you can perform everyday-banking activities from the comfort of your home or on the go.  Contact us with questions about your banking needs.  We offer a variety of products such as checking, savings, money markets, IRAs and certificates of deposit.  We also offer personal and business mortgage loans and home equity lines of credit.

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Q: Can I look at all of my transactions at any time?
With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

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Q: How frequently is my Lake National Bank information updated?
Your account information is updated in real time to reflect all account activity, whether you access online banking, take advantage of our Voice Response Unit telephone banking system or contact us directly.

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Q: Are wire transfers possible to and from my Lake National Bank checking account?
Funds can be transferred to and from Lake National Bank accounts by wire transfer or via Automated Clearing House debits or credits.  Call our customer service department at 440.205.8100 for details.

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Q: How do I make a deposit to my account from a remote location?
Lake National Bank offers a bank-by-mail service.  Additional options also exist.  Contact us if you need more information.

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Q: I lost my credit card, debit card or ATM card. What can I do?
If your credit, debit or ATM card is ever lost or stolen, immediately call the appropriate number below to report the loss and then call Lake National Bank at 440.205.8100.

  • ATM and/or Debit Card: 1.800.264.5578
  • Debit Card (outside of the U.S.): 1.701.461.0621
  • Credit Card: 1.800.883.0131

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Online Banking Questions

Q: How do I access Online Banking?
After you’ve opened a Lake National Bank checking or savings account, go to our Home Page and click on “Sign Up” under Online Banking.

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Q: How frequently is my Lake National Bank information updated?
Your account information is updated in real time to reflect all account activity, whether you access online banking, take advantage of our Voice Response Unit telephone banking system or contact us directly.

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Q: Can I look at all of my transactions at any time?
You have access to your account information 24 hours a day, seven days a week with our online banking and the Voice Response Unit telephone banking system.

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Q: How does bill payment work?
To help you understand the process, view our demo under Online Banking on our Home Page.

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Q: How long does it take to set up a new payee in the bill payment system?
Once you have entered a new payee into the electronic bill payment system, you may enter new payment information immediately.

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Q: After I make a bill payment, how long does it take for the money to be debited from my account?
Your account will be debited on the “Send On” day, which the system will provide to you once you determine the date you want your payment delivered.

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Q: How long does it take for a payment to reach the payee?
You should allow two business days for electronic payments and five business days for checks.

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Q: How do I actually use the Electronic Bill Payment System?
View our demo under Online Banking on our Home Page for step-by-step instructions.

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Security-Related Questions

Q: I’m still hesitant about banking online. Can other people see my account information?
Your account information is just as secure as it is at your physical brick and mortar bank. We’ve taken every step possible to be sure our system meets the latest security standards, including using the latest security encryption methods and software.

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Q: What about filling out applications online? How secure is that?
Filling out applications online is as secure as the Online Banking System. Your entire session, from beginning to end, is encrypted. Our system supports 128-bit encryption, so you can also use the latest browser from Netscape or Microsoft that supports this security level. In fact, the highest encryption Netscape and Microsoft browsers support is 128-bit, so you will be using the highest bit encryption currently available if you use a 128-bit encryption capable browser.

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Q: I keep hearing a lot about encryption? What exactly is it, and why does it make everything more secure?
Encryption is basically a way to rewrite something in a code that can then be decoded later with the right key. The encryption we use employs a mathematical process for the key that is made up of a certain number of bits (128-bit encryption). The higher the number of bits, the better the encryption. While using our Online Banking System, all communication from you to the system and from the system to you is encrypted using a maximum of 128 bits. When you send information to the system, your browser encrypts it using a 128-bit key and then sends it to the system. The system then decodes the information you sent it using the key (which is predetermined when your Online Banking session is started) and processes it.

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Q: What about information that is stored? Is it encrypted as well?
Information stored on our system is also encrypted using at least 128 bits.

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Q: I’d like to know more about the security methods you have implemented. Where can I read more?
For a more detailed description of the security features in our Online Banking System, please see our Online Banking System Security Overview.

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Have a Question?

We are focused on you. So if you have a question or a comment, we’d love to hear it. Simply click here to contact us.

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Bank Hours

Lobby Hours:

Monday - Thursday
9 a.m. - 4 p.m.
Friday 9 a.m. - 6 p.m.
Saturday 9 a.m. - Noon

Drive Thru Hours:

Monday - Thursday
8 a.m. - 5 p.m.
Friday 8 a.m. - 6 p.m.
Saturday 8 a.m. - 1 p.m.

Contact Us

Main Office
7402 Center Street
Mentor, Ohio 44060

Main Telephone 440.205.8100
Main Branch Facsimile 440.974.7975
Loan/Operations Facsimile 440.974.5979

Midland Branch
7322 Mentor Avenue
Mentor, Ohio 44060

Midland Telephone 440.530.3900
Midland Facsimile 440.975.0419

 

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